Applying for Household Support Funding

Am I eligible to apply? 

To apply for support you will need to be over the age of 16, a Bromley resident and: 

  • a family with school age children 
  • a care leaver 
  • a household with someone with a disability including dementia and mental health 
  • a domestic abuse survivor 
  • a carer 
  • a large family  
  • a single income family 
  • a vulnerable household experiencing exceptional financial hardship 

In addition, you will need to be experiencing one or more of the following and able to provide evidence of:  

  • Energy arrears of more than 3 months 
  • Rent arrears of more than 3 months
  • Mortgage arrears of more than 3 months 
  • Council Tax arrears 
  • or evidence of other significant financial hardship 

 How do I apply for support? 

To apply for support, you will need to complete an online application. You can apply for help yourself or on behalf of someone else who may be eligible.  It is important that multiple applications are not submitted for a household.

You will be required to provide evidence in support of your claim which you can upload as part of the application process.  Alternatively, you can submit your evidence in support of your application by email or post.   

Applications without the required supporting evidence will not be processed. 

What evidence do I need to submit? 

  • Statement/bill from your energy provider (dated within the last 3 months) 
  • Statement/letter from your landlord (dated within the last 3 months) 
  • Statement/letter from your mortgage lender (dated within the last 3 months) 
  • Council Tax arrears letter  

Can I get support with making my application? 

We only accept applications through our website. If you need support with making an online application, you can ask a family member, friend or a professional to complete an application on your behalf. 

Alternatively, you can call our helpline on 020 8461 7999 and a member of the Household Support Fund Team will assist you. Our helpline is open Monday to Friday between 9am - 12 noon.  

What support is available? 

Applicants that meet the eligibility criteria and have provided the required supporting evidence will receive a £200 Virtual Payment Card via email which can be used for online or over the phone payments.  If you do not have or do not provide an email address, you will receive a Sainsbury’s supermarket gift card to the value of £200 by post to use in-store.  This is a one-off award per round of funding.  Multiple applications from an individual or household will not be accepted.  

We must make sure that all applications are made legitimately - If you falsely declare your circumstances, provide a false statement, or provide false evidence in support of your application, you may have committed an offence under the Fraud Act 2006.  We have a zero-tolerance approach to fraud and financial irregularity.  We are making anti-fraud checks and all suspicions of fraud will be investigated. 

How will I know what the Council’s decision is? 

Once you have completed your online application, a member of the Household Support Fund Team will assess your eligibility and may contact you should further information be needed or to clarify your answers. You can expect to receive a response within 15 working days of making your application if you have provided all the required information.  You will receive notification of our decision by email if you have provided an email address or by post. 

Find out what Government support is available to help with the cost of living

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