The council is employing the use of Intelligent Lilli - monitoring technology that helps individuals live independently by using non-intrusive sensors to discreetly monitor activity without wearables, cameras, or voice recognition. It learns daily routines, identifying changes that may signal a need for attention. Using real-time insights, it provides carers and families with updates through the app for timely decisions.
Intelligent Lilli provides remote monitoring of people (Service Users) who are normally living alone and needing or receiving some form of care. Each Service User is provided with a communications hub and sensors are distributed around their home. Data transmitted to Lilli are measurements of door openings, movement inside the property, ambient temperature, light levels, power usage. The Lilli service analyses the measurements, calculates what is normal activity and tracks changes.
The overall aim of Lilli is to provide the council with information about the wellbeing of Service Users. It is intended to replace diaries of things like waking times, mealtimes and time spent outside the home.
The service automates the collection of ambient data. It removes inaccuracy and the burden on care workers to record details. Care Agency staff can run data reports to assist in recognition and detection of aberrant behaviour.
Care practitioners, such as occupational therapists, decide that the Lilli service is appropriate for their Service User.
Written informed consent will obtained after Service user has been informed of the product. The user is also informed that limited, necessary personal details will be held by Lilli in order to deliver the remote monitoring services.
Installation of sensors and data collection can only commence after consent has been verified by Lilli. Copies are stored and details recorded on Lilli operations’ administration system.
The council install hubs and sensors in the service Users’ property before linking the hardware to the Lilli service. Service User sensor readings from the installed hardware are recorded on the server.
Data collected includes what is necessary to register the service user:
- forename
- surname
- address
- phone number (not compulsory)
- details pertaining to the provision of consent.
Additionally, user record numbers and information pertaining to the service users’ care may be recorded such as health conditions, next of kin, doctor's contact details. NHS numbers are not recorded at any point.
Special Category data in the form of health data concerning the health of Service Users may be optionally added to the database in the form of notes by the council.
The sensor data streams are linked to the Service User environment and ambient conditions, not the person. For example, door sensors can be triggered by carers or family visits and light level sensors may just indicate cloudy or sunny days. The location of the sensors is recorded during installation and not personal data about Service Users (Data Subjects).
Copies of consent forms are stored in a UK-hosted secure service.
Data from sensors is collected and transmitted continuously, usually between 10 and 100 data points per hour.
Sensor data is kept for seven years for audit purposes, unless rescinded by data subjects.