Solar Twin Ltd 'Solartwin' solar water heating installations using conventional twin coil solar cylinder and twin series cylinders.
What’s happened
We have decided, following a safety review involving HSE and Legionella consultants, that there’s an elevated Legionella risk with most types of conventional twin coil solar cylinder and twin series cylinders.
As the care and safety of our customers is a priority, we will upgrade these to reduce the risk of legionellosis, free of charge where we have either specified or installed them.
These types of installations comprise under 1% of our installations. No other products or services in our ranges are affected. It goes without saying that we’re very sorry for the inconvenience caused.
What you should do
1/ Please visit this link.
2/ If you are immunosuppressed, you should not take showers or do any other activity which generates hot water spray.
3/ If you have such a conventional twin coil solar cylinder and twin series cylinder installation, or if you just think that you might have one, please call us on 01244 403 404. We will identify your installation, assess any risks and offer an upgrade if necessary.
No other Solartwin solar products are affected by this recall. Over 99% of our installations are not of the affected twin coil solar cylinder and twin series cylinders types but are of the safer thermal store and direct heat-to-base types.
50 Watergate Street, Chester CH1 2LA
Tel: (00 44) +1244 403 404
Fax: (00 44) +1244 403 654
www.solartwin.com
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