The following notice has been issued by the manufacturer:
Important Product Information notice
Bugaboo Cameleon+ and Bugaboo Donkey
Bugaboo have received reports that under certain conditions, the carry handle on the Bugaboo Cameleon+ or Bugaboo Donkey may partially detach when the carrycot/seat is resting on the ground or placed on an unstable surface.
This only affects the carry handles on products with the following serial numbers:
Bugaboo Cameleon+
S/N 04011090900001 to S/N 04031101009999
S/N 08011090900001 to S/N 08021100800386
S/N 140100093600531 to S/N 140103123350418
Bugaboo Donkey
S/N 170101105300001 to S/N 170103123900110
Owners of the Bugaboo Cameleon+ and Bugaboo Donkey are advised to remove their current carry handle and register for a replacement at www.bugaboo.com/carryhandle
The Bugaboo Cameleon3 Carry Handle is subject to a separate but unrelated recall.
The Bugaboo Bee is unaffected.
When will I get my new handle?
The new carry handle for all models is available now. We expect delivery to be 2 to 3 weeks from the moment of registration, subject to stock availability.
Until customers receive the new and improved carry handle, they should remove their current carry handle from the pushchair / carrycot. Bugaboo advises customers to use the pushchair's harness at all times when going out and about with your child and to make sure the straps are properly secured.
Should you have any further queries, please either follow the link above to Bugaboo's site containing several FAQs regarding this issue, or contact them via email or telephone.
Bugaboo contact details: email: service.uk@bugaboo.com or telephone: 0800 587 8265
© 2025 itsa Ltd.