The following notice has been issued by the manufacturer:
Thorntons
PRODUCT RECALL NOTICE
Three varieties of Smiles Glass Jars
As a precautionary measure, we have initiated a recall of all Smiles Glass Jars
- 135g milk chocolate Smiles Jar
- 135g pink chocolate Smiles Jar
- 350g milk chocolate Smiles Jar
This action has been taken in response to small pieces of glass being found loose inside a limited number of Smiles Glass Jars. This recall only affects Smiles in the glass container and is not a result of any issue with the manufacture of the chocolates themselves. Smiles Bags and any other Thorntons products are unaffected.
To avoid any risk whatsoever to our customers we have decided to recall the entire production of Smiles Jars.
Any customers who have purchased these products are advised not to eat them and return them for a full refund to any Thorntons store or send them to:
Customer Services, Thornton Park, Somercotes, Alfreton, Derbyshire DE55 4XJ. Postage will be refunded.
The safety and quality of our products are our upmost priority. We sincerely apologise to our customers for any inconvenience caused. An investigation into how this occurred has been launched.
If you require any further information please contact our customer services team on
0800 454 537 between the hours of 8.30am - 6.00pm from Monday to Friday and 10.00am - 4.00pm on Saturday and Sunday.
You can also email us at customercare@thorntons.co.uk
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