2015.07.13 Recall: Kill Weed sold by Coopers of Stortford

The following notice has been issued by the retailer:

Coopers of Stortford

Product Recall Notice

Kill Weed with and without gas canister 

IMPORTANT SAFETY WARNING

Product Recall for Kill Weed (8610/D801)

We have discovered a serious safety issue with the Kill Weed product which could lead to the risk of fire during use.  As customer safety is of paramount importance, we must advise customers to stop using the Kill Weed with immediate effect.  Additionally, if you have bought this product for someone else please let them know about this notice urgently. All Coopers of Stortford Kill Weed product is affected.

We want to ensure the Kill Weed is disposed of safely and responsibly, so we would ask you to return it to us free of charge via the Post Office, (if possible please obtain proof of postage) using your personal Returns Label (see www.coopersofstortford.co.uk/killweed ). We will refund you the cost of the Kill Weed. Therefore, please follow these simple steps:

  1. If you have already attached a gas canister, please unscrew and remove the canister from the Kill Weed. Unscrew the canister in a ventilated area, keep away from naked flames. If you are unsure how to do this please refer to your instructions or visit www.coopersofstortford.co.uk/killweed    
  2. Package up the Kill Weed only (as per image 1 above) – do not worry if you no longer have the original packaging, just wrap securely.
  3. Check and make sure you have not included your gas canister in the package. You must not send the gas canister to us.
  4. Attach your personal Returns Label to the Kill Weed package (this is important as on receipt this will enable us to process your Kill Weed refund quickly and efficiently)
  5. Please post back to us via your local Post Office – please note you do not have to pay to return this item.  If you do experience any problems with your return please call our customer services team on 0330 331 0300.

We take customer safety very seriously and would like to apologise for the inconvenience but under the circumstances feel this is the most sensible action to take. 

For further information regarding this safety announcement please visit www.coopersofstortford.co.uk/killweed or contact our customer services team on 0330 331 0300 who will be happy to answer any queries you may have.

Thank you for your co-operation in this matter.

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