Product Recall

On 30 July 2018 we initiated a product recall in UK and Ireland of specific batches of non-latex Durex Real Feel and Durex Latex Free condoms. No other Durex products are affected by this recall

About the recall
The safety of our consumers always comes first, and this is reflected in our rigorous quality standards. We recently found that a limited number of the above condoms made earlier this year are not passing our stringent shelf-life durability tests.

Our tests have shown that some batches which are currently on the market in UK and Ireland do not pass the requirements for burst pressure towards the end of the shelf life for the product. The expiry date of the affected batches is between December 2020 and February 2021.

Our condoms are intended to provide a method of contraception and prevent the transmission of sexually transmitted infections (STIs) through a non-latex barrier that offers a benefit to consumers sensitive to latex.

Only for the batches of condoms affected by this issue, there could be an increase in the number of condoms that burst during application or use. Always read the label which states 'Should a condom leak or burst during use, seek doctor or pharmacist assistance as soon as possible, at least within 72 hrs.'

There is no immediate safety concern for consumers and only a limited number of batches are affected. However, working closely with the relevant regulatory authorities we have decided to recall the following Durex Real Feel & Durex Latex Free batches:

Durex Real Feel 6 Pack, Batch Number 1000438054, Expiry Date Jan-2021
Durex Real Feel 12 Pack, Batch Number 1000444370, Expiry Date Feb-2021
Durex Real Feel 12 Pack, Batch Number 1000474804, Expiry Date Feb-2021
Durex Latex Free 12 Pack, Batch Number 1000444367, Expiry Date Feb-2021
Durex Latex Free 12 Pack, Batch Number 1000433145, Expiry Date Jan-2021
Durex Real Feel 12 Pack, Batch Number 1000419930, Expiry Date Jan-2021
Durex Real Feel 12 Pack, Batch Number 1000444367, Expiry Date Feb-2021
Durex Real Feel 12 Pack, Batch Number 1000416206, Expiry Date Dec-2020
Durex Real Feel 18 Pack, Batch Number 1000434066, Expiry Date Jan-2021
Durex Real Feel 18 Pack, Batch Number 1000430479, Expiry Date Jan-2021

Batch numbers are shown on the bottom of the pack and on the foil wrapping of individual condoms, as illustrated in the pictures below.

Durex 

If you have any questions, please call the Durex care line on 0333 2005 345 for the UK and (01) 630 5429 for ROI or contact us via e-mail consumer.relations-hcukroi@rb.com

We apologise for the inconvenience this may cause you.

Returns and refunds
If you have bought any non-latex Durex Real Feel or Durex Latex Free condoms with batch numbers listed above, please return all unused non-latex Durex Real Feel and Durex Latex Free condoms with these batch numbers to the store where you bought them from for a full refund. In case this option is not possible, please return via the below return address:

FREEPOST
RTGY-JCGE-EYAC
RB CONSUMER RELATIONS
PO BOX 4644
SLOUGH
SL1 0YB

You will receive a full refund via cheque, please provide your full name and address for this purpose.

More information can be found on the Durex website: https://www.durex.co.uk/pages/product-recall

© 2024 itsa Ltd.