The following notice appears on the Hotpoint website:
We have identified a potential safety issue with some of our tumble dryers concerning the build-up of lint. It affects certain models manufactured between April 2004 and September 2015 that were sold under the Indesit, Hotpoint, Creda, Swan and Proline brands. Please note that tumble dryers under the Whirlpool brand are not affected.
If you think your model might be affected, you can easily check this by clicking the 'Check your model' button to the right of this page.
If your machine is affected, you'll get the choice of:
- a free of charge replacement option
- an upgrade from £59 to a higher specification model
- a free in-home modification together with a voucher to the value of £50
- if you are not happy with any of these options, we can offer a refund, which will be dependent on the age of your tumble dryer
In the meantime, please unplug and do not use the tumble dryer until it has been replaced or modified.
If your tumble dryer is not affected, then there is no further action for you - your tumble dryer is safe.
Why is Whirlpool recalling its tumble dryers?
Safety is our top priority, which is why we have extended our ongoing campaign, launched in 2015, to recall up to 500,000 unmodified tumble dryers which in some rare cases may pose a risk of fire.
Our commitment to our customers' safety is the reason why in 2015 we voluntarily approached the UK regulator shortly after purchasing Indesit and became aware of a potential concern relating to two types of tumble dryers manufactured by Indesit between April 2004 and September 2015.
The potential concern related to models it was selling under the Indesit, Hotpoint, Creda, Swan and Proline brand names, and meant that fluff could build up at the back of the appliance, increasing the risk of fire in rare cases.
We have sent thousands of engineers to homes across the UK and resolved the issue in 1.7 million dryers across the UK.
But we believe there could still be up to 500,000 machines on the market.
That's why we are doing another big call-out to ensure that customers who own a tumble dryer that has yet to be looked at by an engineer or replaced reports it to us as soon as possible.
Affected tumble dryers
To check if your tumble dryer is one of those affected by this safety campaign, you will need both the model number and the serial number.
You can check in seconds using our interactive model checker, which has been designed to make the process simpler.
A full list of affected models is available here, but please note this should not be used on its own for the purposes of checking the status of your appliance.
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