The following notice has been issued by the Office for Product Safety and Standards.
Product
Cowboy E Bike Model C4 ST (Edition MR)
Type
Machinery - E Bike
Brand
Cowboy SA
Country of origin
Belgium
Product description
Electric bicycle for urban riding.
Model / type
C4 ST (Edition MR)
Hazard
The product presents a serious risk of injuries as the welded joint between the headtube and downtube can fail. This could cause the frame to break, which could result in a fall and injuries to the user. The bike frames do not comply with the durability and safety requirements of EN 15194 and pose a serious mechanical safety risk to consumers.
The product does not meet the requirements of the Supply of Machinery (Safety) Regulations 2008.
Corrective action
The product has been recalled from end users.
Affected bikes can be identified by their serial number and frame supplier. To check these details through the Cowboy app, tap the 'settings' icon and then tap 'advanced.' If your frame is listed as 'Edition MR' then it may be affected. Serial numbers and frame suppliers can also be checked via the Cowboy website. For further information, including registering your product for a refund or replacement, please visit the Cowboy website.
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