Bromley Trading Standards has seen a recent spike in reports of cold callers offering roofing work, with some referring to work claimed to be needed on the residents' chimney stacks.

Residents are reminded not to deal with doorstep callers where they risk being substantially overcharged. Sometimes, a doorstep trader will only do a fraction of what was quoted, leaving residents with an incomplete job.

Trading Standards advice


  • Don't contact traders via leaflets that are delivered through the door – without making thorough checks beforehand
  • Don't pay large sums of money in advance – schedule payment as works progress
  • Don't be rushed into deciding – seek advice first from someone you trust


  • Do get a minimum of 3 written quotes – prepare a clear detailed brief beforehand
  • Do seek references, read reliable reviews, ask to visit previous jobs
  • Do check directly with any reputable organisation named or whose logo is shown on a leaflet/website to make sure the trader is affiliated. If not, report to Bromley Trading Standards.
  • Do get a contract in writing before works commence. Check the terms and conditions. You should be entitled to a 14 day cooling off period – with full written cancellation information and not just a mention on a leaflet or a tick box to say you agree
  • Do check and verify a trader's insurance

If you, a neighbour, or someone you know is being affected by rogue traders, please contact our Rapid Response line on 07903 852090.

Find a reputable roofer on Trading Standards Checked.

Report and assistance

Protect yourself and others by reporting incidents.

Contact Citizens Advice for help and advice or to report to Trading Standards – visit the Citizens Advice website or call 0808 223 1133.

Bromley Trading Standards

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Bromley Trading Standards also runs a fair trader directory to help you find a safe, reliable trader that you can trust, visit to learn more.

Published: 29th November 2023