Emergency repair scams are becoming more common across the borough, prompting the warning to residents to check trader credentials and stay alert to high pressure tactics to avoid being scammed.
Residents are being reminded to exercise caution when seeking urgent help from traders such as locksmiths, plumbers, or other emergency repair services. Rogue traders frequently target individuals who are stressed, distressed, or in immediate need, increasing the risk of exorbitant charges, unnecessary work, high‑pressure tactics, poor workmanship, and difficulty obtaining redress or compensation.
Many residents turn to online searches during emergencies, which can be helpful but also risky if the trader's credentials, business ownership, and physical address are not properly checked. The appearance of a website or online advert alone cannot confirm reliability.
Choosing a reputable trader under pressure
Even during urgent situations, taking a few minutes to check reviews, verify membership of any stated trade organisations, and confirm business details can prevent significant problems later. Exceedingly cheap advertised prices - especially those appearing at the top of search results - may indicate hidden fees or deliberate misrepresentation.
Residents should request clear pricing information upfront, including callout fees, hourly rates, parts costs, other charges, and VAT. Saving screenshots of online prices or written details helps ensure clarity if disputes arise.
It is also important to note that standard cancellation rights do not apply when residents specifically request a trader to attend urgently for necessary repairs, although such rights do apply to any additional, non‑emergency work offered at the time.
Preventing problems before an emergency
Residents are strongly encouraged to identify trustworthy traders before an emergency arises by using established, reputable directories and approval schemes, including:
For suspected gas leaks, the National Gas Emergency Service can be contacted on 0800 111 999.
Report, advice, and guidance
Contact Citizens Advice for help and advice on 0808 223 1133 or on the Citizens Advice website.
Report Fraud on 0300 123 2040 or submit online on the Report Fraud website.
Read further guidance on spotting rogue locksmiths on the Master Locksmiths Association website.
Read further guidance on typical plumbing costs on the Which? website.
You can also visit the council website for more Trading Standards advice on doorstep crime and scams.
Report illegal gas work or raise a concern against a registered business via the Gas Safe Register website.
For general information about scams in various languages visit the Friends Against Scams website.
Bromley Trading Standards
To keep up with the latest scam alerts and warnings from Bromley Trading Standards sign up on www.bromley.gov.uk/TradingStandardsAlertSignUpForm.
Bromley Trading Standards also runs a fair-trader directory to help you find a safe, reliable trader that you can trust, visit www.bromley.gov.uk/tradingstandardschecked to learn more.