The information, advice and support service (IASS) offers free, impartial information, advice and support in confidence for

  • Children and young people with special educational needs or disabilities age 0 to 25.
  • Parents and carers of children and young people with special educational needs and disabilities (SEND).
  • Children and young people with SEND around transitions from pre-school to primary school, onto secondary school and college, etc.

We provide

  • Helpline and email support (phone lines are open between 9.30am- 1pm and 2-4pm).
  • Meetings in a local Children & Family Centre or in central Bromley.
  • Independent Volunteer Supporter (IVS) assistance at meetings.
  • Help communicating with professionals (letter writing, emails, phone calls).
  • Support to achieve positive outcomes at meetings and reviews about you or your child.
  • Help understanding reports by professionals.
  • Advice on SEN systems, procedures and processes.
  • Guidance on Education Health & Care Plans (EHCPs) and Transition Reviews.
  • Mediation at all stages with schools and the Local Authority.
  • Information on Health and Social Care policies and procedures.
  • Support with the transition between each educational stage.
  • Support and advice with Post 16 options.
  • Support with SEND Tribunals.
  • Signposting to other support services.

Information, advice and support service

Telephone line is open 9.30am-1pm and 2-4pm

Address: 6th Floor, Central Library, High Street, Bromley, BR1 1EX

Telephone: 020 8461 7630