Environmental services aims

These pages outline the timescales in which we aim to investigate and respond to the reports made to us, as well as providing some supporting information as to how we deal with those issues.

Please select the relevant subject for further information about our policies and service aims .

How to use Fix My Street (FMS)

Remember the map marker provides an estimated location, but additional information in your report description can help us identify locations.  House numbers or lamp column numbers are very useful for our officers and contractors and will improve the speed and quality of our response.

Please note that we ask that separate and new occurrences of issues are logged to us as separate reports to avoid conflicting information or updates and ensure the information is passed promptly to our contractor.  Placing several different requests on the same report will create delays by involving multiple officers and contractors.

FixMyStreet’s online reporting is intended primarily for those issues regarding defects or cleanliness relating to our streets and parks.  For issues not immediately related to the street scene (such as those related to parking, traffic, road safety and domestic waste), we will refer the report onto the relevant departments and close the report in FMS.

Where additional comments relating to the original issue are posted we and our contractors look to respond where appropriate, however FixMyStreet is not intended as a question and answer exchange or for use as a forum.