Business rates appeals

The rateable values of all business properties are assessed by the Valuation Office Agency (VOA) which is part of HM  Revenue and Customs. Details of the rateable values of business rates properties are available for inspection at the Civic Centre or by visiting the Valuation Office Agency website.

Can I appeal against my property’s valuation

You are free to make appeals to or seek advice from the VOA yourself; you do not need to employ a rating advisor. The VOA will ask you to make a proposal to alter the rating list. Proposal forms can be obtained from the VOA.

However should you wish to obtain professional advice, you can do so by contacting members of the Royal Institution of Chartered Surveyors (RICS) or the Institute of Revenues, Rating and Valuation (IRRV).

You should be wary of false or misleading claims. We are aware of agents who do not explain that a reduction on a rateable value may not necessarily lead to a reduction in the amount payable. This is due to limits on how much rates bills can be changed from year to year under the transitional relief scheme.

The Valuation Office Agency (VOA) values all business properties for business rates.  The valuation is based on information the VOA holds about your property. You can view and update this information at

You can contact the VOA at If you are unable to use the online service you can also contact the VOA on 03000 501 501 [English authorities] /03000 505 505 [Welsh authorities].

Payment of rates

You should note that pending the outcome of any appeal against value, rates are due and payable as set out in the demand. If you do not pay, the Council will take recovery action to collect any unpaid rates. If the appeal is successful, then we will refund any overpayment accordingly or offset it against the rates outstanding for arrears or future years.

Revaluation 2023.

The VOA is contacting businesses to request rental information to support the next revaluation of business rates in England and Wales.

If you receive a request please complete and submit your up-to-date details. It is important to provide this information to ensure business rates are fair and accurate. You can find more information at

Valuation officer

Telephone: 03000 501501

Fax: 03000 506631

Business rates: reception

Address: Civic Centre, Bromley, BR1 3UH