Coronavirus (Covid-19)

Our Civic Centre main reception is open by appointment only for council services that need a face-to-face meeting. If you have an issue that can only be resolved in person, please call to book an appointment through the Contact Centre helpline: 0208 464 3333. You will need to wear a face covering during your appointment from 8 August 2020.

Latest updates at Coronavirus (COVID-19) – what you need to know

Direct payments

Factsheets

Coronavirus (COVID-19) direct payments guidance on employing personal assistants ( PDF - 250.41 KB)
Direct payments - an introduction ( PDF - 516.57 KB)
Direct payments - a guide ( PDF - 2.01 MB)
Direct payments easy read ( PDF - 294.28 KB)
Direct payments - acting as a nominated or authorised person ( PDF - 505.87 KB)
Direct payments - opening a bank account and managing the money ( PDF - 499.15 KB)
Direct payments for carers ( PDF - 462.51 KB)
Direct payments - recruiting staff ( PDF - 1.14 MB)
Direct payments - being an employer ( PDF - 173.58 KB)
Direct payments - Managed Payroll Services ( PDF - 146.55 KB)
Direct payments - using agencies ( PDF - 489.02 KB)
Direct payments - keeping safe and emergencies ( PDF - 463.52 KB)
Prepaid cards ( PDF - 502.19 KB)
Prepaid cards - information sheet ( PDF - 297.82 KB)
Direct payments user survey report ( PDF - 28.3 MB)

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