Domiciliary and homecare charges

We will send you statements/requests for payment regularly. The charges will show in arrears, because we have to wait for the agency providing the care to let us know how many hours of care or support you have received each week before we can send out a bill. 

The date on the statement will show the period the charges are for. You can either:

• Pay the amount showing on the statement in full by using our online payment service, use this link and click on ‘Sundry Invoices including BID and non-residential accounts’: Pay for it – London Borough of Bromley

Or

• Set up a standing order with your bank to make regular payments. You can discuss the amount to pay with the bromley recovery team (contact details below)

Methods of payment for non-residential care and support charges

There are other methods of payment available to you.

Online

Option 1 - Pay on this website (https://www.bromley.gov.uk/)

You can pay on this website. Go to pay for it, select sundry invoices including BID and non-residential accounts. Have your card to hand together with the 9-digit account number shown on your statement, and follow the online instructions.

Option 2 - Bank Transfer (Bank to bank) using your online banking service

Please pay using the following bank details:

Bank name: HSBC Bank plc
Sort Code: 40-15-05
Account: LB Bromley
Account number: 81462822

Please quote your 9-digit account number.

By automated telephone system

If you have a touch key telephone, ring our 24 hour automated telephone payment system on 0870 240 6449 and follow the simple instructions. Please have the 9-digit account number ready when you call.

By standing order

If you need any advice regarding the amount you need to pay, please contact the recovery team on 020 8603 3641 for guidance.

Regular payments may be made through your bank or building society account. If you wish to pay by this method, please contact your bank directly and advise that you wish to set up a standing order. You may also be able to set up a standing order via your online banking service.

Please quote sort code 40-15-05 and bank account number 81462822. Your payment reference must be your 9-digit account number.

By post (Do not send cash)

Please make your cheque payable to London Borough of Bromley making sure you note your 9-digit account number on the reverse. Please send your cheque to Financial Services, London Borough of Bromley, PO Box 53, Bromley BR1 3UN.

At the kiosk in the Civic Centre, Stockwell Close, Bromley

To ensure that your payment is correctly credited to your account please follow the instructions on the kiosk. Select the option invoices and enter your account reference (this is the 9-digit account number quoted overleaf.)

If you require assistance, please seek advice from a customer service agent.

Experiencing difficulty in paying a debt

Please contact this office on 020 8603 3641 if;

a) You are experiencing difficulty in paying a debt that has built up on your account, or

b) You are finding it difficult to keep to previously arranged payment terms for paying an existing debt.

Failure to do so may result in debt recovery action being taken against you.