Information to all users of loan equipment

If you are a user and calling regarding any matters relating to loaned community equipment and wish to request a repair, collection or have any queries with your equipment, this service is managed by NRS.

Please contact their office by phoning: 0300 100 0253 and they will be happy to assist you.

Out of hours

All emergency out of hours call outs are also managed through NRS.

For any emergency repairs after 5pm or during weekends and bank holidays for

  • Beds
  • Hoists
  • Riser/recliner chairs
  • Pressure care mattresses

Please telephone: 0300 100 0253.

If you feel you may need an occupational therapy assessment or piece of equipment, please refer to the occupational therapy service page where you can find more information, including how to request an OT assessment. You can also contact Adult Social Care for further advice on 020 8461 7777, who will try to assist you in the most appropriate way possible.