Paying to park with RingGo
Once registered, RingGo recognises your mobile number and retrieves your information. When you pay, you’ll need to provide:
- your three-digit security code, (on the back of your credit/debit card)
- current location, (the unique 4 or 5-digit code on signs at the parking location)
- the length of time you wish to park for.
Ways to pay
- RingGo apps
- automated telephone service: 020 3046 0010
- text to park
- internet
How much does RingGo cost?
A convenience charge of 20 pence per transaction is payable in addition to the parking tariff.
Call charges are at the standard rate agreed with your mobile phone service provider. Confirmation and reminder notifications are optional and a 10p charge applies to each of these. If you opted in to receive these notifications when you set up your RingGo account, but no longer require them, you can opt out at any time.
VAT receipts
You can obtain a VAT receipt online and can opt to receive one automatically (add your email address in the settings menu).
Refunds for parking charges
When using Council operated parking facilities in the borough, you will be expected to pay for parking, unless you hold a valid authorisation/exemption. Parking charges for all on and off-street facilities can be paid through RingGo and you can find the relevant zone code displayed on signs at each location. A refund request in connection with a service fault or other error, if authorised, will be processed and arrangements made for the refund to be credited directly to the account from which the payment was originally made.
Please note that this refund process does not apply to civil traffic and parking penalties, parking permits, visitor scratch cards or parking dispensations and suspensions, regardless of the claim amount. If you think a service fault or error has occurred, you can apply for a refund of the payment made to park in a Council operated parking facility by completing a general parking enquiry form.
Removal of pay and display machines
Frequently asked questions about the removal of pay and display machines.