What to do if you think you may become homeless

Our Housing Options and Support team will provide you with prevention advice and assistance on your housing related query or homelessness issue. For us to help, you will need to complete the housing options assessment form.

We do try to help everybody who is homeless however we cannot provide everyone with temporary accommodation.

The London Borough of Bromley transferred its housing stock in 1992, and we are now only able to directly offer temporary accommodation or provide assistance to secure a home through the private sector to those we have a statutory duty to, if initially we cannot prevent your homelessness.

Due to the national housing shortage with demand far outweighing supply, it is currently taking in excess of two years to be able to secure a housing association tenancy through Homeseekers (Bromley’s choice based lettings system). As a result Bromley Council currently has over 1200 homeless placements in various forms of temporary accommodation the majority of which are secured outside of this borough.

Alternatively, if you would like to discuss your housing matter or find that you are going to be homeless you can ring us to discuss. You can call us on 0208 461 7721 from 8.45am to 5pm. You will still need to complete the housing options form before an appointment date and time can be provided.

If you find that you are homeless on the day you should complete the housing options assessment form and you will be contacted as soon as possible to discuss your situation. Our office opening hours are from 8.45am to 5pm. 

Outside of normal hours (between 5pm and 8.45am Monday to Friday and 5pm Friday to 8.45am Monday) emergency homelessness service: 0300 303 8671.

Who can get help

Advice for homeless people and those threatened with homelessness is available from our housing options team and the Citizens Advice Bureaux (CAB) in the borough. Our duties towards homeless people are set out in law. We must advise and help anyone who is homeless or are at risk of becoming homeless.

The help given depends on the person`s circumstances and whether the council has a duty to ensure that they get accommodation. You may qualify for help in obtaining accommodation if we find you are homeless through no fault of your own. You must not be subject to immigration control, and you must be a resident of the UK, the Republic of Ireland, the Channel Islands or the Isle of Man.

The Duty to Refer requires public authorities in England such as social services, hospitals and prisons to notify local housing authorities of any people using their services that they know to be homeless or think might be at risk of becoming homeless. It is important that agencies make these referrals to us so that we can prevent and relieve homelessness effectively.
Find out more and how to make a referral.

Find out more about more about our statutory duties if your are legally homeless

Homelessness strategy

Our homelessness strategy provides an overview of existing services and initiatives in place to prevent homelessness and outlines the priorities and objectives that will inform the development of our homelessness services from 2018 to 2023. Read more about the strategy...